Cancellation policy

Cancel more than 24 hours before the start of your rental and you receive a full refund of what you paid.

Cancel within 24 hours of the start and the system does not issue an automatic refund. You can still ask us: a DutchFellas manager can approve a refund case by case, and the decision and the reason are recorded on your booking.

If you do not show up, no automatic refund applies.

There is a short grace period of 10 minutes on the agreed pick up time. Arriving later does not extend the rental and does not create an automatic refund.

Cancellation and change requests for a guided tour must be sent to DutchFellas. Refunds and rescheduling are handled according to the booking conditions that apply to your tour booking, and we confirm the outcome in writing.

If DutchFellas cancels a tour, for example because there are not enough riders or because conditions make riding unsafe, you can move to another date or receive a full refund. We contact you by email or phone.

A long term rental runs for the agreed term. The conditions for ending it early, and anything that has been paid in advance, are set out in the long term rental agreement you accept before the rental starts.

Contact us as early as possible if your plans change, so we can look at the options together.

Ask us to change a date, time, location or bike and we will do it whenever availability allows. Write to rentals@dutchfellas.eu for rentals and long term rentals, or tours@dutchfellas.eu for tours, and include your booking reference.

If a change increases the price, the difference is payable before the new booking is confirmed.

Send us your booking reference by email. Rentals and long term rentals: rentals@dutchfellas.eu. Tours: tours@dutchfellas.eu. We confirm every cancellation in writing.

Refunds are always returned through the original payment method, using our payment provider. Once we send the refund, the time it takes to appear on your statement depends on your bank or card issuer and is outside our control.

If we cannot deliver the booking, for example because of a fleet problem or unsafe conditions, we offer an alternative or refund what you paid in full.